Can't Sign In

Troubleshooting

OrgCanvas uses Google Sign-In exclusively. If you're having trouble signing in, try these steps.

Common fixes

1. Check your browser

OrgCanvas works best on modern browsers. Make sure you're using a recent version of:

• Google Chrome (recommended)
• Microsoft Edge
• Safari
• Firefox

If you're on an older or unsupported browser, the Google Sign-In button may not appear or may fail silently.

2. Disable ad blockers and privacy extensions

Some browser extensions (ad blockers, privacy tools, script blockers) can interfere with Google's authentication flow. Try:

• Temporarily disabling your ad blocker on app.orgcanvas.app
• Adding app.orgcanvas.app and accounts.google.com to your extension's allowlist
• Trying in a private/incognito window (extensions are usually disabled by default)

3. Clear cookies and cache

Stale cookies can sometimes cause sign-in failures:

1. Clear cookies for app.orgcanvas.app and accounts.google.com
2. Clear your browser cache
3. Close and reopen your browser
4. Try signing in again

4. Check third-party cookies

Google Sign-In requires third-party cookies to be enabled. If your browser blocks them by default (some newer versions of Safari and Firefox do), you'll need to allow them for the sign-in process.

5. Try a different Google account

If you have multiple Google accounts, make sure you're signing in with the correct one. You can also try signing out of all Google accounts first, then signing in with just the one you want to use with OrgCanvas.

Still stuck?

If none of the above fixes work, contact us at [email protected] with:

• Your browser name and version
• Your operating system
• A screenshot of any error message
• Whether you can sign into other Google services (Gmail, Drive, etc.)

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